Search This Blog

Friday, December 2, 2011

Customer Loyality

Satisfaction and an indirect or direct relation of a customer towards an organisation related with the purchasing and goodwill of the customer for the products or services of that organisation.
                                                         

                                                     OR

A good level of satisfaction and faith of any customer with the product or services of an organisation.

                                      OR

Loyality of a consumer or user or a customer with the brand name and product or serices also with the organisation name.

Enriched Job

Job Enrichment
Redesigning job in a way that increases the opportunities for the worker to experience feelings of responsibilities , achievement  , growth and recognition.
And such job for that person can be expressed as the enriched job

Thursday, December 1, 2011

Effective management skills and mangement notes

WORKSHOP CONCEPT
*****************
Research has proved that the single most important factor that determines an employee’s performance is dependent on the way he or she is managed by his/her immediate manager or supervisor. Getting the best out of people is an art as wel...l as a science. Do consider either attending this workshop yourself or nominating your valued managers who can benefit from this workshop, professionally as well as personally. It’s indeed a very highly inspirational workshop.

Description

MODULE- 1 | Goal Setting
- SMART Goals Why managers don’t set goals?
- 10 ways to set effective goals

MODULE- 2 |
Team Building
- Help employees to achieve their goals
-Conflict resolution skills
-Emotionally Intelligent Teams

MODULE- 3 | Delegation
- Common mistakes in delegation
- Grooming your replacement
- What should you delegate?
- Manager ‘A’ and Manager ‘B’ styles of delegation

MODULE- 4 | Leadership Skills

- Manager Vs Leader
- Discover your Managerial leadership style

MODULE- 5 | Motivating Self and Others
- Laws of Motivation
- Various techniques to control stress & anger
- How to motivate your staff?
- Removing the de-motivators

Who Must Attend?
***************
- Managers who require a refresher
- Ideal for technical executives who would like to learn people management skills to get the best from team
- Managers who wish to take back some practical tools to get the most from their teams, maximize their true potential further



Areas of His Excellence:

Strategic Leadership & Management Skills
Anger, Stress & Time Management
HR For Line Managers
Developing Manager within You
Art of Effective Communication for Success
Strategic Vision Mission & Goal Setting
Developing Interpersonal Skill
Developing Emotional Intelligence
Managing & Leading Change
Building High Performance Team
Motivate to Win
High Impact Presentation Skill
Train The Trainer
Managing Performance for Excellence
Talent Management & Employee Engagement